Delivery & return shipping

The delivery and return from €60 order value within Germany is free of charge. The standard delivery time is between 1-2 business days. For returns, please send an email to hello@sneakers-unplugged.de with the order number (found on the delivery note). Delivery to Austria is free of charge, the return has to be paid by the sender.

For returns of any kind, the legal right of exchange of 14 days from receipt of the goods applies. Worn goods and goods with traces of use are excluded from exchange.

Delivery in Düsseldorf, Cologne and the surrounding area is free of charge within 24 hours.

In all other EU countries except Austria and Switzerland the delivery costs are €9,90 from €0 order value. The delivery time is 3-5 working days within the EU and 4-7 working days to Switzerland.

Worldwide delivery to all other countries from €0 order value is €19,90, subject to change depending on delivery location. Worldwide deliveries to other countries depend on the shipping service provider and the delivery location.

For all orders outside Germany, the customer bears the direct costs of return.

Due to the Corona crisis, there may be bottlenecks with the logistics companies for each delivery.